Are Home Depot Refriderator Service Plans Worth It

A few years ago we purchased a beautiful french door LG refrigerator from Home Depot.  Because of all of the moving parts involved, we decided to go ahead and purchase the 4-year Habitation Depot Protection Plan.  When deciding if we wanted to purchase the extended warranty, we asked the salesman specifically if the warranty would cover the refrigerator doors.  We had read that the doors on the French Door models (and more specifically the door that has the air-tight latch) were the most probable parts that needed repairs and replacements.  The salesman reassured us that by purchasing the $79.95 4-year Home Depot protection plan, nosotros were ensuring that everything including the doors would be covered.  When we showtime got the fridge home, we noticed that the doors were very loud upon opening, just it never was a problem.  It's funny the manner information technology works; zero is ever a problem…until it'south a problem.

Thanks Goodness We Bought the Habitation Depot Protection Plan!

Over a twelvemonth later purchasing our new refrigerator, one of the doors began sticking every time information technology was opened or closed.  It had gotten to the point that we had started warning family and friends not to open that side of the refrigerator.  Finally, when the door became difficult for even my husband and I to manage, we chosen Dwelling house Depot and told them about the issues nosotros were experiencing.  Since information technology had been over a year since purchasing the fridge, nosotros were told to call the company through which nosotros had purchased the Dwelling house Depot protection plan (which is not the same company).

No problem, we idea.  We had saved all of the paperwork, so didn't think this would be any issue whatsoever.  I called the warranty company and scheduled a repair person to come out to our abode and assess the impairment to our refrigerator.  Again, no trouble.

A Repairman Looks For Excuses

A few days subsequently, I welcomed the repairman into my home where he spent exactly 30 seconds looking at my refrigerator and assessing its impairment.

"Ahh, this is broken."

"I know.  It'due south almost completely unusable at this signal.  We but open up the other side and attain into that side if we demand anything."

"Well, this unabridged door volition have to be replaced."

"That'southward what I thought.  And so when can nosotros get the new door?"

"Well, you lot'll have to purchase the door from the manufacturer and find someone to install information technology for you lot."

Purchase?  Did this goober only say the word "Buy" to me?  Well-nigh laughing, I reminded him that I had already smartly PURCHASED a 4-year extended Habitation Depot protection programme to comprehend this kind of issue.

The large human being sighed and wiped the beads of sweat from his forehead.  Trying to get abroad from me, no doubt, he claimed he'd accept to brand some phone calls.  He was starting to piss me off, casting a big, repairman-crack shaped shadow over my sunshiny disposition, then off he stalked to the mother ship to make some calls.

Upon returning from his work van, he told me that I was SOL.  Well, he didn't use that term, but that's all I heard in his pathetic explanation.  He told me I should be expecting a telephone call from someone in the customer service department to explain why my claim would not exist honored past his company.  Three seconds afterward, the phone rang and I was told by someone whose entire job is to deny any and every claim that lands on his desk that the warranty does Non cover damage.  When I explained that the "damage" was due to defect, he told me that the warranty doesn't cover defect either.

Hold the press.  A warranty that doesn't cover impairment OR defect?  What exactly does it cover?  Just perfect parts that don't need replacement or repair?  Why on earth would I even purchase a warranty if that's the example?

Dwelling Depot Corporate

Over the next several weeks, we spent many hours speaking with client service representatives from the warranty visitor, but were getting absolutely nowhere with these people.  Finally, we switched direction and started calling and tweeted to Home Depot's corporate role.  Later all, it was one of their assembly that talked me into giving this visitor $79.95 for cipher.  Home Depot's client service representatives were then much nicer to us!  Instead of dorsum-pedaling and throwing excuses at us, it seemed that they were honestly concerned near reaching a resolution with u.s.a..  In speaking with a couple of unlike reps, we learned more about this awful warranty we were sold.

Apparently, a lot of customers had similarly frustrating problems with this warranty company that didn't seem to want to honor whatsoever claims whatsoever, no matter if they were legitimate or not.  This sort of bullish treatment ultimately led to Home Depot dropping this company for good.  Rest assured, if you buy a product from Domicile Depot today, yous will never have to bargain with this despicably shady warranty company.  Home Depot kicked them to the curb!

A Visitor Makes It Right

Making a long story short, in the finish, Home Depot sent us a check to cover the cost of the refrigerator door and some of the installation.  It didn't terminate up costing us much and we're okay with the amount that we had to pay.  Because of this experience with Home Depot, we will continue to shop there.  We will tell all of our friends and family what a squeamish company they are.  After all was said and done, I don't reserve whatsoever negative feelings toward Dwelling Depot in any way.  I think they are a company that cares about their customers, which is why they no longer work with that atrocious warranty company.  Equally we learned from Jeff'southward experience with Hyundai, it can be quite costly to non hold up your end of the deal and do what'southward right, then we're glad Dwelling Depot stepped up and did the right affair.  In fact, they really went above and beyond considering everything.

After we've paid off the last bit of debt and saved up the coin to exercise and so, we volition definitely exist returning to The Home Depot with open arms!  With all the home remodeling projects I have on my eventual "to do" list, I'g sure they're happy to hear this!

Are Home Depot Refriderator Service Plans Worth It,

Source: http://www.seedebtrun.com/home-depot-extended-warranty/

Posted by: dawepith1958.blogspot.com

Share this post